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Your search for keyword: E-Learning Customer Service Tools returned 651 results.
 
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7 Things Every System Administrator Should Know about OpenSSH by Global Knowledge

December 2008 - (Free Research) This paper will focus on the OpenSSH implementation, which was initially developed as part of the OpenBSD project and is installed by default on most modern BSD and Linux-based operating systems, including Red Hat Enterprise Linux and Fedora.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Windows Server 2008 and New Group Policy Settings by Global Knowledge

December 2008 - (Free Research) This paper takes an introductory look at the new categories of Group Policy, but anyone moving to Windows Server 2008 technologies would do well to consider the changes and additions to the existing policy categories, too.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

10 Red Hat® Linux™ Tips and Tricks by Global Knowledge

December 2008 - (Free Research) Global Knowledge and Red Hat have assembled 10 Tips and Tricks from Red Hat Certified Engineers® (RHCEs) to give you a quick reference guide to help you navigate Red Hat® Linux™ systems.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

With New CRM Solution, Distributor Improves Productivity and Customer Satisfaction by Microsoft

April 2008 - (Free Research) Noble Trade is a wholesale distributor of plumbing, heating, and industrial materials. The company lacked a comprehensive CRM tool that would allow employees to keep a close eye on business relationships. To address these challenges, managers selected Microsoft Dynamics™ CRM Online as the company's CRM solution.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Global Real Estate Management Firm Chooses CRM Solution to Reduce TCO, Enhance Service by Microsoft

June 2008 - (Free Research) When the latest version of Microsoft Dynamics CRM became available, executives decided to upgrade to it. Now, Jones Lang LaSalle has a robust solution that easily and economically integrates into the company’s current systems and delivers functional and technical capabilities that support effective global operations.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Drive Business Processes: Achieving the "Last Mile" of Business Productivity by Microsoft

March 2007 - (Free Research) Bring the two most powerful information systems in your business together more intuitively and more completely than ever before. Microsoft Dynamics and the Microsoft Office system work together in new ways to help workers reach the information and people they need to be productive and deliver excellent customer service.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Podcast: Server Virtualization: The Complete Story by Intel Technology Provider

November 2009 - (Free Research) Listen to this podcast to learn about the little-known benefits of server virtualisation. Discover the critical role virtualisation plays in the security of your customers' data centre upgrades. Gain insight into different virtualisation technology you can provide to end-users.
(PODCAST) VIEW ABSTRACT | GO TO PODCAST

Sun Systems for Oracle's Siebel CRM Enterprise: Transform Your Business for Growth by Sun Microsystems, Inc.

November 2009 - (Free Research) Consolidating and virtualizing application, web, and database tiers for enterprise Oracle® Siebel 8.0 CRM applications is one approach to help reduce costs and enhance flexibility. Read this paper to learn about Sun's platform for the Oracle Siebel CRM software stack.
(ARTICLE) VIEW ABSTRACT | GO TO ARTICLE

Dell Helps Customers Reduce Spending on Power, Hardware, and Software by Dell and Microsoft

August 2009 - (Free Research) Companies that seek infrastructure consulting from Dell often want to cut expenditures. Dell can help customers reduce costs by taking advantage of Windows Server 2008 R2, Windows 7, and Dell products and services. Read this case study to learn more!
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

VI Service Desk Version 4.0.1 - Free 30 Day Trial! by Velocity Integrations Software, Inc.

September 2009 - (Free Research) VI Service Desk fulfills the need to provide consistent, centralized service and support. Tickets are prioritized, assigned to the proper resources and escalated to the next support tier when necessary. Robust Ad-hoc reporting helps IT track trends and justify change.
(TRIAL SOFTWARE) GO TO

Dell Virtualization Advisor by Dell, Inc. and Intel

September 2009 - (Free Research) This tool is designed as a guide for customers with a comfortable knowledge of virtualization and their server/storage environment. Simply enter in a few vital pieces of information and the Dell Virtualization Advisor will create a customized virtualization solution to match your needs.
(ASSESSMENT TOOL) VIEW ABSTRACT | GO TO

Using enterprise architecture to develop a blueprint for improving your energy efficiency and reducing your carbon footprint by IBM

December 2008 - (Free Research) This whitepaper is about enterprise architecture as it pertains to finding and maximizing the business value in greener operations. Higher energy efficiency and a smaller carbon footprint are obvious areas of interest for any business, but how do you balance these goals with productivity, customer service, and all your other business concerns?
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

BMC Database Administration Solution for DB2 z/OS by BMC Software, Inc

April 2009 - (Free Research) BMC provides a set of tools and utilities that are designed to automate the complex processes involved in updating and managing DB2 environments with the aim of being easy to use, and fast and effective in their execution.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Bridging the Gap Between Change Activity and Change Management: Real Time Accountability and Change Prevention by McAfee, Inc.

August 2009 - (Free Research) Check out this paper to learn about McAfee Change Control, an operational-friendly, low-touch and low overhead software that can be deployed on a wide range of hardware platforms. McAfee Change Control provides change control on servers, network devices (including switches, routers and firewalls), and databases.
(ARTICLE) VIEW ABSTRACT | GO TO ARTICLE

Help Desk Authority Professional Edition - 30 Day Free Trial! by ScriptLogic Corporation

September 2009 - (Free Research) How are you currently tracking your help desk issues? Does your homegrown solution have too many limitations? Or is the enterprise solution you currently have overkill? Whichever scenario best describes you…we can help.
(TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

Dell PowerEdge Energy Smart Servers -- The Smart Choice for Optimizing your Data Center by Dell, Inc. and Intel

May 2008 - (Free Research) Dell's end-to-end approach helps customers worldwide solve their power and cooling challenges and meet the demands of business growth with industry-standard solutions. They offer solutions you can deploy right now, as well as the right mix of tools, partnerships, and services to help you get the most from your existing infrastructure.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

SQL Server 2008: What to Expect by Global Knowledge

December 2008 - (Free Research) Microsoft SQL Server 2008 has many great new features that will allow you to develop higher performing, more scalable next-generation applications using more than just relational data.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Forrester: Competition Intensifies For The SMB ERP Customer by Oracle Corporation

August 2007 - (Free Research) This whitepaper addresses trends in Enterprie Resource Planning improvements as well as business needs and strengths to assess during vendor selection. Gain insight into the software as a service (SaaS) market and the results from heightened competition.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Executive Search Firm Implements New CRM System, Improves Productivity by 25 Percent by Microsoft

April 2008 - (Free Research) Devine Capital had relied on Microsoft® Office Outlook® and the Encore contact management tool to meet this need. However, the Encore interface was rigid and did not integrate effectively with Outlook. After implementing Microsoft Dynamics™ CRM 4.0, time spent on daily administrative tasks was reduced by 25 percent.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

GFI MailEssentials: Server Based Anti-Spam Solution - 30 Day Free Trial! by GFI Software Ltd.

May 2009 - (Free Research) The #1 server based anti spam solution for Exchange and SMTP servers. GFI MailEssentials uses multiple spam detection filters to capture 99% of spam, whilst minimizing false positives. Also adds various email management tools to your server.
(TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

Integrating Microsoft Office SharePoint Server 2007 and SAP by Microsoft Corporation India Pvt Ltd

December 2007 - (Free Research) This white paper describes the innovations in Microsoft® Office SharePoint® Server 2007 that make interoperability with SAP easier than ever.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Improving Business by Improving Fax by Esker Inc.

November 2009 - (Free Research) The paper will discuss key factors to consider with regard to fax technology, the impact of your faxing system on business processes, product selection and project execution. This paper advises an approach centered around choosing a vendor who is still paying close attention to fax communication as it relates to business processes.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Continuous File Integrity Monitoring with Minimal System Impact and No Repeat Scans by McAfee, Inc.

August 2009 - (Free Research) McAfee PCI Pro provides a comprehensive file integrity monitoring (FIM), audit trail and network configuration audit solution designed to help merchants and service providers quickly, easily and cost-effectively meet the following requirements of v 1.2 of the Payment Card Industry Data Security Standard (PCI DSS).
(DATA SHEET) VIEW ABSTRACT | GO TO

SUN SPARC® ENTERPRISE T5440 SERVER ARCHITECTURE by Sun Microsystems, Inc.

October 2008 - (Free Research) Employing UltraSPARC® T2 Plus processors - an evolution of the industry's first massively threaded systems on a Chip (SoC) - the Sun SPARC® Enterprise T5440 server offers breakthrough performance and energy efficiency to drive Web 2.0 infrastructure and address other demanding datacenter challenges.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Windows Server® 2008 Fasttrack by Dell and Microsoft

October 2009 - (Free Research) Dell's FastTrack for Windows Server® 2008 includes assessment, design and validation consulting performed in a phased, contiguous approach. FastTrack is Dell's recommended end-to-end service for customers that would like a validated, repeatable migration process necessary to deploy a best of breed, Windows Server 2008 solution.
(DATA SHEET) VIEW ABSTRACT | GO TO

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