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VI Service Desk Version 4.0.1 - Free 30 Day Trial! by Velocity Integrations Software, Inc.
September 18, 2009 - (Free Research) VI Service Desk fulfills the need to provide consistent, centralized service and support. Tickets are prioritized, assigned to the proper resources and escalated to the next support tier when necessary. Robust Ad-hoc reporting helps IT track trends and justify change.
Help Desk Authority Professional Edition - 30 Day Free Trial! by ScriptLogic Corporation
September 08, 2009 - (Free Research) How are you currently tracking your help desk issues? Does your homegrown solution have too many limitations? Or is the enterprise solution you currently have overkill? Whichever scenario best describes you…we can help.
Remote Support Center Solution - 30 Day Free Trial! by ScriptLogic Corporation
September 08, 2009 - (Free Research) Supporting remote or travelling workers has become an increasingly high priority for many IT departments. The remote workforce that was once thought of as "merely a trend" has now become the norm.
Desktop Authority Password Self-Service Version 4.1.1 by ScriptLogic Corporation
April 10, 2009 - (Free Research) Desktop Authority® Password Self-Service provides an easy-to-use, robust system for allowing users to reset their own forgotten passwords or locked accounts, eliminating the biggest source of help desk calls.
Drive Business Processes: Achieving the "Last Mile" of Business Productivity by Microsoft
March 01, 2007 - (Free Research) Bring the two most powerful information systems in your business together more intuitively and more completely than ever before. Microsoft Dynamics and the Microsoft Office system work together in new ways to help workers reach the information and people they need to be productive and deliver excellent customer service.
Enterprise Single Sign-On The Holy Grail of Computing by Quest Software
October 02, 2009 - (Free Research) In today's enterprise, IT managers are faced with the growing challenge of keeping track of multiple passwords and system identities.
In this document, we'll discuss how Quest approaches enterprise single sign-on and a unique solution that addresses nearly all facets of the challenges.
Quest Connect 2009 by Quest Software
October 21, 2009 - (Free Research) Interact and learn, virtually, at Quest Connect '09. With 67 webcasts in three session halls, we're bringing content that directly benefits the way you do business - right to your desk.
Becoming Proactive In Application Performance Management by Compuware Corporation
January 09, 2009 - (Free Research) Poor application performance results in significant financial losses for most companies. Find out why, and more importantly how to avoid these losses by moving toward proactive application performance management, in this research from Forrester Consulting commissioned by Compuware.
Global Real Estate Management Firm Chooses CRM Solution to Reduce TCO, Enhance Service by Microsoft
June 05, 2008 - (Free Research) When the latest version of Microsoft Dynamics CRM became available, executives decided to upgrade to it. Now, Jones Lang LaSalle has a robust solution that easily and economically integrates into the company’s current systems and delivers functional and technical capabilities that support effective global operations.
Dell Virtualization Consulting Services Video by Dell, Inc. and Intel
September 03, 2009 - (Free Research) Virtualization is a rapidly evolving technology with many moving parts, making increasingly difficult for customers to develop an effective strategy. Every organization moves at a different pace. Dell delivers tailored solutions for every customer.
Dell Helps Customers Reduce Spending on Power, Hardware, and Software by Dell and Microsoft
August 09, 2009 - (Free Research) Companies that seek infrastructure consulting from Dell often want to cut expenditures. Dell can help customers reduce costs by taking advantage of Windows Server 2008 R2, Windows 7, and Dell products and services. Read this case study to learn more!
HP OpenCall Media Platform: A Cost-effective, Agile IP Media Server by Hewlett-Packard Company
September 01, 2009 - (Free Research) Mobile communication technologies are evolving quickly and new customer demands arise almost every day. At the same time, the economic downturn has impacted budgets, so that cost efficiency now tops the corporate agenda. Service providers must now must not only test and develop new services to meet customer demand, but do it within tight budgets.
Forrester: Competition Intensifies For The SMB ERP Customer by Oracle Corporation
August 2007 - (Free Research) This whitepaper addresses trends in Enterprie Resource Planning improvements as well as business needs and strengths to assess during vendor selection. Gain insight into the software as a service (SaaS) market and the results from heightened competition.
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